Mercedes-Benz of Walnut Creek

The attentiveness to the customer is lost once the vehicle is checked-in for service. Delays in ordering/receiving parts, work-arounds, and manipulation …all to benefit the service department organization financially -while hoping customers won’t be too upset with the delays or notice the difference in the lower-quality of the repair. Hopefully my feedback will be used to ensure future customers at Mercedes Benz of Walnut Creek service department will have that “World Class Customer Experience” -that I never received.