Service Stevens Creek BMW Car Dealership Santa Clara California | Edmunds
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Stevens Creek BMW Service Reviews

  • 4343 Stevens Creek Blvd
  • Santa Clara, CA 95051 (map)
  • Chat with Dealer
  • Awarded in 2017
Service Rating:

Bad service poorly trained mechanics

Written by braco on 05/26/09 12:00:00 AM PDT Go back to Service reviews
Recommend this dealer? No

First of all appointments mean nothing to this dealership. It is really a first come first serve deal. On one occasion I had to wait an hour to get processed, even though I arrived 15 minutes early for my appointment. Second, be prepared to call to ask the status of your car they don't bother to call you to give you an update or to tell you that your car is done. 3rd service advisers argue with customers, yell at them and are generally rude. This hasn't happened to me but I've had the pleasure of listening to my adviser call a customer a lire over the phone on two occasions, and telling them to go to a different dealer if they didn't like their work. Which by the way is an excellent suggestion, and I recommend that you do the same. Lastly my biggest problem with this dealership is their lack of knowledge or ability to diagnose and fix BMWs. I had a loud noise coming from the rear of my car, think very, very loud tire noise. The first time I took my car there, the "head mechanic" took me on a test drive. First he asked how many miles I had on my tires, when I told him 25K that he immediately told me that it was the tires. Never mind the fact that there was plenty of tread left. Than he proceeded to tell me that the noise was normal and that I should turn up the radio to fix the problem, and that no matter how much money you spend your car will always have some noise. I replaced my tires and surprise the noise was still there, so I took my car to another dealer and they told me that it was my right rear axle hub and bearings that had failed. If you value your car and time don't go to this dealer, there are better choices in the area.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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