Honda of Stevens Creek Car Dealership San Jose California | Edmunds
Sales Rating: Updated! (Previously 0.0 Star Rating)

Honda Steven Creek Took Advantage of Me

Written by ibarra1 on 01/20/14 09:31:35 PM PST Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? Yes

During the month of July, 2013 I feel I got defrauded by Honda of Steven Creek. I went in and spoke with car salesman Mike D. and I test drove a used 2010 Honda Accord. The car looked fine and felt fine, and I specifically asked Mike if this car had been in an accident and he said "NO". My cosigner and I proceeded to sign all documents. About two weeks after I went to get my windows tinted the tint shop informed me that one of my doors wobbled to much and that I should have it checked out. I took it to Honda Steven Creek recommended body shop AW Collision of San Jose and after their inspection they informed me that my car had in fact been in a car accident and someone attempted to cover it up making it an unsafe vehicle. The body shop told me the estimated cost to have this car repair would be $9,137. I immediately took this issue to Honda Steven Creek and I spoke with Samantha E. and I explained my problem to her and I gave her a copy of the repair cost estimate and of course she told me that there was no one there to help me and to go home and she will show her boss my documents. During a period of 3-4 weeks I spoke with Subhash C. General Manager, Moe A. General Sales Manager and Abraham Finance. I begged them to please help me out with this unsafe vehicle. I informed them that I feel they took advantage of me by selling me a wrecked and unsafe vehicle and I simply wanted them to give me for what I'm paying for and after numerous of phone calls and three or four visits to Honda of Steven Creek dealership they refused to help me out making all sorts of excuses and disrespecting me and my cosigner. In addition they went as far as to tell me that Honda of Steven Creek had millions of dollars to spend in attorneys in case I wanted to sue them. As a result I contacted the auto fraud legal center and attorney Hawk and his firm decided to fight for my rights as a consumer and sue this dealership for their wrongdoing. My case is currently pending in California in the Santa Clara County Superior Court Civil Case Number 1-13-CV-254207, in which Honda of Steven Creek is doing business as Santa Clara Imported Cars, Inc. (My name Pedro I.) In addition we just had a mediation hearing on 01/15/2014, in which of course nothing happen at mediation thanks to their refusal. Overall, I'm an American guy that is just trying to make it, I have two jobs and I am putting myself through college (Engineering major) I went to a Honda dealership and not to a mom and pop dealership in order to avoid these kinds of problems. Honestly, because it was a Honda dealership I felt I can trust them and get myself a good reliable car. Unfortunately, Honda Steven Creek clearly took advantage of me and even after I took this problem to them they have refused to help me out. $9,137 is a lot of money for car repairs. I can see why they would like to dump this car on somebody and get it out of their dealership. Once again a huge corporation is taking advantage of the small people/consumer and tax payer.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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If Honda of Steven's Creek is reading this - I hope they realize stories like this are not only credible but make them look horribly untrustworthy. I'm looking for a new Accord this week and you can count on me not shopping at your dealership. why would you be so short sighted and not work something out for this buyer?

  • By steveaspesi
  • on 01/22/2014
  • 09:48:10 PM PST
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