Worst Experience EverWritten by fbf on 03/20/11 12:17:16 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
I decided I was going to use the one line service to get competitive quotes for the Honda CR-V EX my wife and I were ready to purchase. I contacted 4 dealers, Honda of Oxnard being one of them. Although in the past we haven't gotten a warm and fuzzy feeling from them. But I'd give them another try. This was the first time internet price war game for me. I got a quote right away from Oxnard and was very impressed to say the least. $21,832.00 is a great price for a CR-V EX. But there was that feeling again. Moving forward and doing my homework with all the dealers, Saturday came and it was time to buy. I called Honda of Oxnard because they came in lowest & spoke to Shane who assured us that the price was right and all was good, just come on in. We got there ready to sign our names, hand over the $ and drive off. What? You can't find the car? But you can get us another one if we want to wait till tonight or tomorrow. WRONG. We're ready now! You don't do all this work and not get your vehicle. While sitting there watching Shane look at his computer through the glass wall, here comes a tan jolly looking man wanting us to smile and said the car was there and he has 3 people working on getting to us right then and there, and then he was gone. Shane calls us in and pretends to scrutinize his computer and has keys on his desk that match the model # of the car I was quoted, but the car was sold 2 days ago apparently. Confusion and anger start setting in as I realize that the BS has just started. Shane is actually trying to pretend he just now discovered that the quote he gave us was for a SE and not the EX. He wanted to apologized and said he would gladly sell us the SE. I don't think so...... We want the EX and that was that! Plus who knows how much they were taking us on the SE. (Which Shane tried to tell us in the parking lot meant Special Edition, but really it's the model below the EX. Needless to say I was very angry and my wife was very quite which is worse than angry, so Shane excused himself and came back with the General New Car Sales Mgr. whom immediately apologized for Shane’s error. Explaining that it's was a mistake and that they would gladly sell us the SE at the quoted price. I explained again that that was not an option. So he said they would get us an EX model and match any other dealer quote. We felt by this time something more could be done maybe a bit of a better offer. But NOTHING! Based on the fact that we were QUOTED a price by Honda of Oxnard for an alleged EX, and were told to come on down and get it, they had the keys to an SE and clearly our car was gone. We were knowingly brought down under false pretenses. And the fact that they were unwilling to budge just didn't seem right with us. A quote is a quote is a quote. When we mentioned this to the manager he could only look at us and snidely say "haven't you ever made a mistake"? Well it wasn’t very hard to look him in the eye and tell them both, YES we have made mistakes, but we back them up. At that point we left and went to #2 on our internet list and bought a beautiful Blue CR-V from Galpin Honda. There is a 100% difference in customer service and we will never go back to or refer anyone to Honda of Oxnard. It was the worst car buying experience I have ever had. A little bit of caution when dealing with Honda of Oxnard internet dept. Be very, very clear on what you want, and get the quote in your emails, because we had it all and they didn't have a leg to stand on. Oh but remember these are professionals you are dealing with……. It was way too easy to say they made a mistake because they had us there in their office with all these wonderful new cars around. So to them it would have been so easy to just sell us another car, right? But they lost our trust when they lost our car.