Team Volkswagen of Hayward---worst ever dealershipWritten by claren1 on 09/24/11 10:57:59 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
Team Volkswagen of Hayward---worst ever dealership Those who are writing good reviews must have been paid by them. SINCE THIS PLACE ARE [violative content deleted]!!! No service guaranteed, LIE guaranteed. I was so stupid not having read the reviews here first. Now I just wish follow buyers keep away from this place. This is my experience. I went to this dealer to pick up my new car. And they told me the WORST LIE IN THE WORLD. I went with a well prepared list of what and how to check. I went in at 4pm. There is one man and one lady came up. I said I want a test drive first since I have not drive the car on highway yet. The man smiled to me and turned around to the lady:" Take them to the bank and get the check." So the lady sat in the car and constantly persuade me to go to the bank ASAP. I said let me check the car first. I came here and I already get all the insurance done. I am gonna to pay. The lady did not listen to me, she just kept on urging all the way and the man called her every 5 mins for six times. I was so annoyed and went to the bank. But after I got the check she immediately stopped talking. I asked her that the gas tank is not full. Could the dealer give me a full tank gas? She said since it was a new car, that it came with perfect service, everything will be full. I asked twice to double check since I need to drive a long way back home. She said do not worry. She would make sure I got it. Later I went in to pay after checking all the parts and a mechanic get my car inside for final service. The man led me into office and ask for the check. He did not check my insurance nor answer any of my questions. He just gave me the manual, tell me to read and kicked me out after i gave him the check by saying that I had never seen anyone like you examining a new car like that, you were the first! I said "why not? it is my first car." He laughed out loud "I have been here for a long time. You are the first to do that. Unbelievable. Hahaha!" I went out and wait for the car for 15 mins. When it came out I saw the gas tank was still a little bit below 1/4, the number after my test driving (1/4 is before my test driving). When I was trying to find the lady who promised me a full tank of gas, it turned out the lady was gone. So I found the man who got my check and asked for the gas. The man said in an arrogant voice "You can ask around. No dealer does that. I never provide that." I said "I asked twice and the lady promised me." Then he called the lady and said to her "Hey, the man said you promised him something?" The lady was on speaker"Yeah, the gas." The man said "Hey! hey! You are on speaker!" The lady immediately changed her tone "I never promised anything. I just say I need to ask my boss." I said "YOU ARE LING! HOW CAN YOU TELL SUCH A BAD LIE?! If you need to ask your boss, why are you off work now?! And you said yes before he remind you are on the speaker!" The man hang it out before I finished and said "I am not ling" with a face saying "yes, I am. I lied, so what?!" I said "Ok, this is the WORST LIE I have ever heard in the world. It is just 3/4 tank of gas. Your credit is worth 3/4 tank of gas." This is the service I got. I am so fortunate that I checked all the parts. I cannot imagine if there is something wrong how much worse the dealer will be. They are the group of people to LIE shamelessly just in front of you. I just wish to share my experience and hope everyone who has a car or who is going to buy a car will never have a chance to be cheated by them.