Sales Reviews - 1883424033

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Written by ladyluck30 on 02/18/14 11:59:25 PM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

DO NOT BUY A CAR FROM THIS DEALERSHIP! Here's my experience - I went to Stoneridge looking for a particular Jeep, I chose them because the 'True Car' value website stated this is where I'd get the best deal. The salesmen were pushy from the beginning and made me feel uncomfortable. They did not honor the true car price and took my keys and registration for my trade in and would not give them back when I requested. I knew the exact car I wanted, they did not have it on the lot but told me they would have another dealer transfer it to them and I would be able to pick it up in one or two days -fine, no problem. I signed all the contracts and paperwork, signed my trade in car over and left a one thousand dollar deposit. I asked for my copy of the paperwork so I could review while I was waiting for my car to arrive, I was told that I would be given my paperwork when I pick up the vehicle. Two days go by and I call, I was told the car they 'secured' from the other dealership was sold yesterday. They immediately try to sell me a similar car, I decline. They gave me back my deposit without much fuss (I pretty sure they knew they were wrong in this whole situation). I end up going to the dealership where they were supposed to have my car transferred from (it was the only one around that had the car I wanted - even though it appeared to be at a higher price)....the sales manager told me that Stoneridge just called that morning to try and secure the vehicle (which they did indeed sell the day before) and not two days ago when I signed all the paperwork, I was told if Stoneridge had secured it when I signed everything, I would have had the car. I'm able to have the exact car I want transferred to dealership #2, the sales manager secured the car on speaker phone in front of me followed by giving me copies of all paperwork, I did not have to sign over my trade in at that time either. HERE'S WHERE IT GETS REALLY SHADY: While going through paperwork, I noticed that my monthly payment was going to be significantly higher than quoted at Stoneridge even though I was paying less in total at dealership #2. I walk through all of the financials with the sales manager and there was no way to get to the low monthly payment Stoneridge promised (unless it was at 0% financing). This tells me that they did not want to give me a copy of the paperwork because it was inaccurate, they were trying to pull a fast one on me and almost got away with it, I'm happy dealership #2 sold the car the day before. I would never do any business with Stoneridge, stay away. THESE GUYS ARE [non-permissible content removed]. I'll be posting this on any review site I can find and contacting the BBB.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No

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