Wonderful and Pleasant Experience for a First-Time BuyerWritten by JRP26 on 08/03/13 08:49:46 AM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
I recently purchased a 2013 VW Tiguan, and I had a very fun experience at the CardinaleWay VW Dealership. The day that I bought my car, I went in with the sole intent of driving the Tiguan again because I couldn't get it out of my mind. Earlier in the week, I had test driven the Tiguan at another VW dealership and two other compact SUVs at other dealerships. I was approached by Booker T. Washington C., Jr. who gave me such a wonderful and thorough test drive. The length of the test drive was longer than that of the ones I received at other dealerships. It really gave me a better feel for the car and a greater understanding of the luxe features the Tiguan offered. After the drive, Booker and I discussed what trim I was interested in when he realized I was already in their system (I had expressed interest in the Tiguan online and had received emails from their Internet Manager). It was then that I was introduced to Omar M., who helped me with numbers. Both Booker and Omar worked together to help me get a good deal for my car. Omar was very pleasant and easy to work with, especially since this was my first time buying a car (and on my own, too!). He was honest, respectful, and kind. I actually ended up buying that day because I felt that - in addition to the above - their prices were fair. Regina, the Finance Manage, helped me seal the deal! Since my new Tiguan wasn't on the lot that day, I went to pick it up the following day. Omar, who actually had the day off, came in anyway to hand me my keys and introduce me to "Tiggy." It was a fabulous and pleasant experience. 5/5 stars, easy.