McKenna Volkswagen Cerritos

Frustrating experience - they do not know how to do the paperwork and once you pay, they don’t care about the mess they caused. I bought there a new VW and everything looked OK. After 2 months I realized that I did not get my certificate of title (pink slip). I checked at DMV and found that those guys messed the paperwork so my car was owned by a bank (that was not the only mistake). I have been calling them dozens of times leaving messages for different people but nobody bothered. It took me 3 weeks to get them interested in my case. They promised to solve it but nothing happened for next month. When I asked, they never knew the status and always promised to call me next day and then haven’t called at all. Finally I’ve contacted the owner (Dany McKenna) to get some progress. It’s been 5 months since purchase and I finally got papers but it cost me a lot of time and effort.