Landers McLarty Chrysler Dodge Jeep Ram Car Dealership Huntsville Alabama | Edmunds
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Landers McLarty Chrysler Dodge Jeep Ram Sales Reviews

  • 6533 University Dr NW
  • Huntsville, AL 35806 (map)
  • Chat with Dealer
Sales Rating:

Do not buy from this dealership!!!

Written by survivorgreg on 06/08/11 12:42:44 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

We reached out to this company over Memorial Day weekend by email. Jodie (internet manager) was the person working with us. I told her what I was looking for and she said that she could definitely get it for us. I told her that I already had financing available and would be at their dealership once the finance check came in a few days later. We emailed and spoke over several days and I spoke with her on Tuesday to let her know that the finance check had come in. She asked if I could come in that day and she would have the vehicle on the lot (they had to go get it from another dealership). I told her it would be Wednesday before I could get there. She asked if 11:00 was okay. I told her that would be fine. We live almost 3 hours away and left early Wednesday morning to go pick up the vehicle. When we got there, we waited an hour before someone came to see us. Jodie passed us off to a salesman who had no idea what was going on with us. We waited and waited and waited, all the time thinking the vehicle was on the lot. Well, it turns out they never even went and got the vehicle. They said they could get it on the lot by the evening. However, I explained to them again that I live almost 3 hours away and could not sit around and wait all day. They agreed to have the vehicle to my house by that evening. By the way, once Jodie passed us off to the sales guy, we never saw or heard from her again. We called the sales manager (Darrin) that evening to see what time and he said that they hadn't actually secured the vehicle yet. I called back a few minutes later upset, and he said that they had now secured it and would have a driver go to Georgia the next morning at 6 am to get it and bring it directly to my house. I called the next day starting at 8:30 am up until 11:00 am, never getting Darrin to call me back during that time. He finally called me back after 11:00 to let me know that the driver was on his way to get the car and that I should have it at my house by 6 PM that evening and that he would call if it was going to be later. It got to be 6:30 PM that evening. Still no car. The driver who was bringing my vehicle called about 6:30 or 7:00 pm and said that he was still over 2 hours away and that it would be closer to 9 or 10 before they could get the car to me and is there a better exit to get off that would be closer. ??? I only live off of one exit. There is no magic exit that will make a 2 hour drive a 5 minute drive. Basically, he wanted us to go meet him. Also, it would be dark by now and there was no way I was taking a vehicle from someone in the dark without inspecting it first. I called Darrin and explained the situation to him. He was speechless. Couldn't say why the driver was going to be almost 5 hours late. I told him that I was going to go with a different dealership and that he could have his driver just return the car back to their dealership. He did not seem happy. We then called a different dealership that was able to locate the exact same kind of car and had it on the lot for us by the next day when we went and purchased it. This was the WORST experience I have ever had with a car dealership. They knew beginning on May 28th what we were looking for. They were supposed to go get the car on Tuesday, May 31st for us. They didn't go get it until Thursday, June 2nd. There was no communication between anyone. The Internet Sales Manager and Dealership Sales Manager were so unprofessional. I will NEVER work with them again.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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