First Service - 2012 Subaru Impreza Long-Term Road Test

2012 Subaru Impreza Long Term Road Test

2012 Subaru Impreza: First Service

June 22, 2012

2012 Subaru Impreza: First Service

Yesterday we dropped our 2012 Subaru Impreza off for maintenance at Timmons Subaru of Long Beach. The Impreza requests its first routine service at 3,750 miles before then settling into a recurring interval of 7,500-miles...

2012 Subaru Impreza: First Service

2012 Subaru Impreza: First Service

We agree with Subaru on this halved first interval. It follows the mentality that we've adopted with our test cars. All of them are severe service candidates, at least for the first service. After all, once the manufacturer break-in period is complete we head to the track for instrumented testing. In our case, even the tires can use an early rotation. So we requested an oil change and tire rotation.

Timmons left us somewhat disappointed with its time management. Despite making an appointment over the phone at a time recommended by one service advisor, it still took over 90 minutes. Admittedly, when we handed the keys to our advisor (not the same person we spoke to on the phone), she told us it would take "an hour to an hour-and-a-half." Does that make it ok? I don't think so, but perhaps I'm in the minority.

All other elements of the service were adequate. The staff was polite. There was available WiFi. The lobby seats were as comfortable as the Impreza's. And for the uncaffeinated, there was a coffee bar in the corner. We would go back to Timmons for at least one more service.

Mike Schmidt, Vehicle Testing Manager @ 2,621

Total Cost: $99.47

Days out of Service: None

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