2014 Mercedes-Benz CLA250: Squeaking Comand Screen
November 28, 2013
The Comand screen started a persistent squeak within only four days and less than 400 miles into our time with the 2014 Mercedes-Benz CLA250. Even the tiniest bump or road imperfection causes it, which makes it hugely annoying. On the upside, it's abundantly clear the squeak is coming from the dash-mounted screen, so it should in theory be easy to tighten a screw or squirt in some WD40 or whatever has to be done to fix it. And if it were my car, I would've already thrown the keys at a service advisor and demanded my brand new car be fixed immediately.
Now, does this mean that Mercedes-Benz build quality has been shot to hell? That it has gone down in recent years? That it was never good to begin with? That this Mercedes flashy new entry model is chintzy garbage? That you'd be nuts to buy one of these instead of (INSERT CAR)?
No. It's one car. Show me multiple examples of the same issue and then I'll start drawing conclusions. This goes for Cadillacs and Mercedes, and for squeaky display screens and more serious mechanical issues. We've had a Honda leave us stranded and a Jaguar go to Alaska and back. One car of one model does not equal a trend.
Having said all that, we're only in our first month with the CLA. There's an awful lot of driving still to do.
James Riswick, Automotive Editor @ 463 miles