Calling the Volt Advisor - 2011 Chevrolet Volt Long-Term Road Test
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2011 Chevrolet Volt Long Term Road Test

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2011 Chevrolet Volt: Calling the Volt Advisor

November 29, 2011

Chevrolet-OnStar-First-Responder.jpg General Motors is offering skittish owners of the Chevrolet Volt loaner cars, while it sorts out what's going on with a couple of Volts that caught fire after crash testing. We thought we'd check the process out and see what some other Volt owners plan on doing.

On the official Volt blog, many owners are deciding to forgo the loaner and remain confident that their vehicle is safe to drive. "Thanks for offering to loan me another vehicle," says Greg Hendrick, a commenter on the blog, "but frankly I would be far more concerned with the gasoline tank exploding in the loaner car than the battery in my Volt."

We're going to keep driving our Volt, but we were curious to see what sort of loaner was being offered.

When we called in, the advisor first assured us that the Volt was still safe to drive and that those fires were isolated incidents. He then said that the loaner would most likely be a Chevy Cruze or Malibu, based on availability. If the local dealership had an in-house rental service like an Enterprise outlet, you would likely get a vehicle from that fleet. Our Volt advisor added that if a consumer had a special request, it would be taken into consideration. If a person chooses to take the loaner, they would have it for about 30 days or until GM resolves the issue.

Is a Cruze or Malibu an acceptable replacement for the Volt? What would you request?

Ron Montoya, Consumer Advice Associate

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