Lee Johnson Chevrolet

Overall: Pleasant to deal with in person, but you have to be unreasonably persistent to get things from them, especially after the sale. Make sure every promise is IN WRITING! I've got to admit that in person, they were one of the more fun dealerships to work with. The actual purchase of the car was easy. It's really everything after that where it went south. During the purchase, we agreed on them throwing in 1) a paint pen so I could cover up scratches on on this used car, 2) a spare key, and 3) a cargo mat for the trunk. They assured me that I didn't need to put these on the signed, "We Owe" sheet since they were small items and would be no problem. The paint pen was ready when the car was. Sweet! In the weeks that followed, I left voicemails, emails, and text messages (averaging 1-2 per week) with my salesman regarding the spare key and cargo mat and never got a return call. On the three occasions I got him on the phone, he said "let me beat up on my boss and I'll get back to you soon". He never called back. The next time I got him on the phone, he said he'd been calling the wrong number, which I doubt since I left my number in the voicemail every time and he has texts from me (which I know work because he responded to them prior to the sale). They also said they'd call me when my license plates came in. I never heard from them. Finally, 3 days after my temporary license/permit for the car expired (which I think was ~1.5 months after the sale), I called them, asked to speak to a manager, and they said they had the plates and spare key ready. I'm still waiting on that cargo mat.