Larson Cadillac

A fellow auto enthusiast and I were on our way to the Lemay Museum in Tacoma Washington in my 2006 CTS. As luck would have it being far from our homes in Calgary Canada, the water pump seal began to fail on a freeway near Larson Cadillac, an exclusive Cadillac dealership uncommon in Canada. We were able to find accommodation over night and while doing so, we were busy looking at various options to postpone our "Car Guy's" vacation. Little did we know that no changes in plans had to be made. We made note of the opening time at the service department was 7:30 AM Monday via the dealership's web site. We made sure to be there at 7:00 AM sharp. We were greeted by our service adviser "Dawn" as she arrived to start her day. A short discussion and details of our journey were made at 7:15 AM. It was at that time that Dawn got the ball rolling with the service team at Larson. With almost military precision, my CTS with 89,000 miles was fast tracked through. We were shown the great customer service lounge and "Ken" was there already to offer us a fresh coffee. As we settled in to catch up on the latest in car magazine's, Dawn joined us with my cost of repair estimate already! I never hesitated to fair price of parts and labor however Dawn said she might do better on the price of the water pump. As I felt my CTS was in good hands, we looked around the new and used car lots. This was a facility that equals any Bentley or Aston Martin dealership (to which I frequently loiter around at home in Calgary) I concluded. We visited with "Ken" in sales, sat in a few new Cadillac's in the show room. My car buddy and I agreed this was becoming an important part of our "Car Guy's Vacation". As we made our way back to the service department bay area, there right on time, was my freshly washed CTS! Road ready with new water pump that was in stock-as a footnote. Excellent! Even though Dawn apologized to me first, she was able to arrange a "senior's discount" on the price of my total invoice! For the first time in a long time, my older looks got me something I hadn't planned for, and it was all good. We continued on with our journey that took us to not only the Lemay, but to the Evergreen Aviation Museum in McMynnville Oregon and to the "Tiger Run" GTO convention (we are both GTO owners back home) in Bend Oregon. While we monitored coolant level and watched for any post repair issues along the way, nothing was to be found and my 2006 CTS performed as expected on some of the nicest highways in North America. The assigned technician had done a road test so the coolant level was set perfect prior to our departure. Kudos to all at Larson Cadillac and I'm going to find it hard to beat the same service and hospitality at home that I received at Larson. If I was to say one word describing how I felt as a Cadillac owner and customer now...."spoilt" comes to mind. Regards, Dale T. Calgary Alberta Canada