West Hills Ford

Poor service over and over... keep track of everything before and after each oil change. 3 out of my last 4 service appointments have been horrible. 1st was good. 2nd I had abput 2 quarts of oil drip through town and in the driveway. I was told it was "oil caught in the rails" oil filter isn't near frame rail on this model. 3rd 3 hours at the dealership, car sat putside done for 45 of it. Also wrote next service due at 10k away ( this time is 3k and one before that was 5k). This appointment only took 2 hours but sat inside of service bay for 10 minutes waiting to be helped. Yeah, lady who pulled up outside got help before I did so I was rudely asked to move my car. Wish I could cancel my in house service package but was told i am not able to cancel. Best thing now is hope the service department at another West hills dealership is more competent. DO NOT PURCHASE IN HOUSE SERVICE PACKAGE.