Stohlman Subaru
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Subaru knows they gave me a defective On-Star chip that drains the battery
Written byon 12/09/2023
I bought a 2019 Subaru Outback, and this car would kill the battery ("parasitic draining" as they called it). There was a class action lawsuit - https://www.premiersubaru.com/service/subaru-battery-settlement.htm . I have issues with this on two accounts: 1) I was never notified of the class action lawsuit; they can send me marketing emails but can't let me know that a class action lawsuit is ongoing and 2) the real cause of the problem is the On-Star chip in the car for which I had to pay in order to leave my car for four days without driving it and not having the battery dead. I won't buy another Subaru in my life based solely on how they have handled this issue.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes