Lindsay Volkswagen of Dulles

I owned my 2005 Jetta for 18 years (purchased certified pre-owned). As such, I had no idea how to shop for cars. Bob Derby made the process simple and fun. On recommendation from a friend, I called Bob Derby to discuss options for a new car. He asked about “trim styles” (I’m sorry, what? Newbie buyer here!) Without missing a beat or making me feel silly, he clarified, “are there any specifics” that I wanted in car. Since my car was going on 20 years old, anything at this point was an upgrade from the tape deck, single CD player, and knob controls. Following our phone call, I met up with Bob to test drive a Tiguan. Beautiful SUV. He gave me a full tour of the Tiguan, bumper to bumper, explaining the ins and outs of the various features and encouraged me to ask questions. We got back to his office, he showed the color options and then had the car pulled around in the color I chose making it hard to say “I’m not ready, yet”. [Very smooth, by the way, Bob :) ] I called Bob a few days later with a different model (Taos) in mind. We set up a test drive and the process began anew. The man knows his products and his customers! Never at any point did I feel pressured to purchase—it was more of a conversation to figure out my wants and needs and how that matched with my timing. Specifically, I’d like to point out I told Bob I loved the Taos and the color and THAT was the car I’d be buying, but I had to go home to figure out financing before I could sign. Bob didn’t make me feel rushed or that I was making a bad decision, nor did he push me to purchase right then and there. He did inform it was possible the car would be purchased before my return, but he would work with his team to make sure I would have what I wanted. I left his office with an appointment to return two days later to put pen to paper. I sold my Jetta to Lindsay VW for a more than reasonable price. Bob walked me through all the options and set me up with the paperwork before transferring me to Sarah Ross, financial manager. Sarah made me feel at home in her office—offering me food, drink, and giving me loads to laugh about; it felt like I was chatting more with a close friend than someone ready to take my money. Never at any point did I feel like Sarah or Bob tried to “upsell” me anything—again, it was more so giving me the education of the various options so I could make the decision that was best for me. I appreciate the time and patience both Bob and Sarah spent on me. I would 100% recommend Lindsay VW of Dulles to anyone looking to purchase/lease/sell a vehicle.