Haley Toyota

I purchased a new vehicle from Haley Toyota on February 5th, 2024, and I had a very poor experience. My sales agent was Allesha, who was inexperienced and clearly lacked training. I had a list of basic albeit important safety features which were requirements in my car search. Allesha recommended a car and assured me that every feature I wanted was on the far. The car felt right so I purchased it and drove it home. When I got home, I noticed one of the safety features I required wasn't working. I initially thought it was turned off so I messaged Allesha to ask how I could enable it. She then told me that she "misread" the spec sheet, and my car did NOT in fact have the safety feature. Perhaps she was truly negligent and misread the spec sheet; but I do wonder if anyone else have purchased a vehicle at Haley Toyota with the promise of a feature that happened to be missing. A car is a major financial commitment and all I got was "apologies for the inconvenience." It took quite a bit of pushing to escalate the situation. I was then connected to Ricky, a sales manager at Haley Toyota. Ricky initially told me that he could not compensate me for the feature I was missing. All I wanted was after-market parts installed so my vehicle has all the safety features I wanted. Ricky told me that compensation was off the table and escalating it further would be pointless. And so, I called Toyota's corporate office. A very nice lady took my complaint seriously and the very next day, I got a call from a manager at Haley Toyota informing me that I would get monetary compensation so I could install the feature myself. I am currently waiting on the check. I am glad Toyota's corporate offices put their customers first and helped me push this situation closer to a resolution. All in all, I spent many frustrating hours dealing with Haley Toyota's lack of competence and unwillingness to make things right (hint: it's all about the bottom line). I was told there was nothing they could do until I escalated all the way to corporate. It was an uphill battle to get any help whatsoever. I wonder if I am the only one who was promised ghost features in order to unethically make a sale at Haley Toyota. I hope my experience is a one-off situation and not a repeating theme at this dealership.