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Greenbrier Dodge Ram of Chesapeake


1717 S Military Hwy, Chesapeake, VA 23320 (map)
Today 9:00 AM - 7:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
My van took 4 months for them to fix...
Written by sherrisar on 07/09/2016
I was happy with my 2013 Dodge Grand Caravan until about Jan 2016, when I was driving and it suddenly stopped accelerated and started jerking once the van finally switched gears. It is our primary family vehicle, and the issue they stated was covered by the warranty. I had 44,000 miles on it, and we keep up with oil changes as we should. I took it into service, they looked at it and ordered a part. They replaced what they thought was the issue, and we came to pick it up since they called and said it was ready. Well, the van was not ready. As soon as we started it up, the noise that the engine was making when it first broke was still there, and as it sat with engine running the engine was hesitating to even stay on. It was obvious that whatever they did, didn't fix it. They wasted my time coming out to Chesapeake to find out that my van wasn't ready. They claim to test drive the vehicles after they service the issue, which they knew was something in the transmission. There is no possible way that they test drove it, since they wouldn't have even made it out of the parking lot with the noise and jerking that the engine was doing. So they lie to shut you up. So I left it again, and took off in my rental car that they paid for thankfully. They call me a couple weeks later again to say it was ready. Once again, they wasted more time and gas for me to come up there to start it up and discover it wasn't fixed. I am still mad about this whole thing taking four months, of ordering and replacing the wrong parts to finally fix it right. So far, the van is good to go, no issues but it took them four months to get it right. Even then, they didn't even replace the whole transmission, but a few parts of it and the parts are refurbished and not even new. So we will see how this road trip to California from Virginia goes. I hope I never have to deal with them again.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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