Completely dissatisfied with my purchase. I don’t recommend potential buyers to purchase a vehicle from this dealership. I was sold a 2013 Dodge Dart by car salesman Casey that broke down the very next day for transmission problems. I returned the vehicle and I was told I couldn’t return the vehicle or I’d end up in the whole. I’ve had multiple transmission problems. I’ve purchased this car 1 year ago. My transmission is completely a loss and not repairable. Dodge quoted me 6400 dollars to replace the engine and is not covered because it is not recall related. please I urge potential buyers do not come to this dealership. Go to Toyota or Nissan. A dealership that has priority for life who cares about there customers instead of this dealership who can care less about your time or care of the vehicle you purchase. the vehicle was a lemon. There is no possible way on earth i will ever recommend this dealership to anyone. I will always be truthful to potential buyers and convence them to purchase elsewhere.
My van took 4 months for them to fix...
I was happy with my 2013 Dodge Grand Caravan until about Jan 2016, when I was driving and it suddenly stopped accelerated and started jerking once the van finally switched gears. It is our primary family vehicle, and the issue they stated was covered by the warranty. I had 44,000 miles on it, and we keep up with oil changes as we should. I took it into service, they looked at it and ordered a part. They replaced what they thought was the issue, and we came to pick it up since they called and said it was ready. Well, the van was not ready. As soon as we started it up, the noise that the engine was making when it first broke was still there, and as it sat with engine running the engine was hesitating to even stay on. It was obvious that whatever they did, didn't fix it. They wasted my time coming out to Chesapeake to find out that my van wasn't ready. They claim to test drive the vehicles after they service the issue, which they knew was something in the transmission. There is no possible way that they test drove it, since they wouldn't have even made it out of the parking lot with the noise and jerking that the engine was doing. So they lie to shut you up. So I left it again, and took off in my rental car that they paid for thankfully. They call me a couple weeks later again to say it was ready. Once again, they wasted more time and gas for me to come up there to start it up and discover it wasn't fixed. I am still mad about this whole thing taking four months, of ordering and replacing the wrong parts to finally fix it right. So far, the van is good to go, no issues but it took them four months to get it right. Even then, they didn't even replace the whole transmission, but a few parts of it and the parts are refurbished and not even new. So we will see how this road trip to California from Virginia goes. I hope I never have to deal with them again.
Choose any other dealer for service!
Made specific appointment to have door lock actuator replaced. When appointment made, asked if part were in stock. When I arrived for appointment, part not in stock. Took them over 2 1/2 hours to get part from another dealer 10 miles away. Also, price for part was 50% higher than Mopar and significantly higher that offered on Amazon. Also had oil change, and did not realize until after I got home that they did not reset dash message notice. Had to go back for them to do that. Spoke to both service director and dealer gm. They were both "apologized" but did little else. I realize their time and labor is worth something....but so is mine. Too bad they did not realize importance of customers time.
Poor Customer Service, Poor QA on New Vehicle.
Shortly after purchasing the "NEW" vehicle, it was found that it had major paint issues (Wasn't noticeable due to lighting until days later); A tear in the headliner (Was in an area near a crease). After filing a claim with Chrysler (I could have pushed for a trade), they of course approved repair. Additionally, a door panel pin was missing, and one of the tire inner tube caps were missing. The quality assurance at Greenbrier Dodge is subpar for sure. Now on to the customer service issues. After dealing with all of this, I asked that I be compensated for my time, loss of a new vehicle (Once repainted any vehicle loses value) and the several QA issues found that I be given accessories totaling no more than $500.00 which is well below any expectation of a person who just spent $30,000 for a NEW vehicle. The GM stated that he didn't think that it was due which I don't get -- lose a customer for life; no referrals; an unhappy customer; word of mouth, and potentially losing over $100,000 in sales over $500.00 which is a gift versus trading for a new vehicle-lacking customer service and concern attitude. I asked for this as a show of good faith and in making things right. Moving forward: As the vehicle is in the repair phase, another paint issue is found by the paint repair shop (Keep in mind that this is a NEW vehicle). So another claim will have to be filed and lead to me losing the vehicle for another extended period of time. Still they believe that no compensation is warranted? This has been a total nightmare. Buying a vehicle is the next largest investment made typically besides a home purchase. It seems that once the deal is done, and the contract is signed, youre on your own. Repairing the issues is not a favor, it is expected. I also expected in this case as a major purchase, to be taken care of, that didn't happen. Presently Im driving a loner for over a week (No problem) without a phone call updating me on the status of the repairs
This dealership has very poor consumer service.The inventory was poor two truck to pick from that was in my price range Very hard to get sale manger on the phone it took four days. i will never but anything from this dealership again.