Ourisman Chantilly Toyota

Unfortunately, I had a very bad experience at Ourisman Chantilly Toyota. I have now bought a different brand vehicle and I’m pretty happy with my purchase. The reason I didn’t buy is because of the lies that the salesmen told me throughout my interaction with them. I was interested in a Sienna and I requested a quote for the vehicle I was interested in. To Ourisman Chantilly’s credit they gave me an internet quote which looked pretty good to me. So, we as a family went there and talked to Daniel, Marcello, and Ali. Fist off they told me that the quote that was given to me would be $2500 higher if I went with 0% APR which although I didn’t like I was prepared to still go forward with my purchase. My wife wanted the vehicle in Salsa Red with Ash interior. We had test driven a Sienna in Mica Gray with Ash interior which we liked but my wife wanted the exterior color to be Salsa Red. They told us that they don’t have the care in that exterior/interior color combination. While we were thinking about it they told us that there was a customer who wanted the car that we had test driven and that we needed to hurry up and make our mind. Then they told me that they have a vehicle in Leesburg with Salsa Red but with Bisque interior and I told them that I wanted Ash interior. Then Marcello came to me and said that they found the vehicle in Salsa Red with Ash interior and I will have to put a $500 deposit which I put down and they told me the car will be there tomorrow. Next evening, we again went to Ourisman Chantilly Toyota as a family ready to bring the car home. Earlier in the day Marcello called me and let me know that the car had arrived. In the evening when we got to the dealership Marcello greeted me outside and then he took us to the garage where the car was. The car was in Salsa Read; but the interior was Bisque which I didn’t want. I told them that I wanted the car in Ash so first Marcello said that the car did not come in Ash interior. When I showed him on Toyota website that the car does come in Ash interior he said that her never said that it didn’t come in Ash interior. Then Marcello brought the car that we had test driven and for which they had claimed to have a customer interested in to prove to us that Ash and Bisque are not that much different. Then Ali came in and lied to me that Ash and Bisque are actually the same color and Bisque is actually darker than Ash. They wanted me to buy the car but I wanted them to give me something for accepting the car with Bisque interior which they flatly refused so I told them that I can’t buy the car. They brought us outside and had us wait. Then Ali came and told me that his manager will come and talk to me and return my deposit. Mr. Param came after a while and told us that he could not return our deposit that night and we will have to come back in the morning. I was very upset at that and asked that I was given a receipt that my deposit will be returned the next day. At that Mr. Param took my number and promised to send me a picture of the receipt but he never did. I never went back to the dealership but my deposit was credited back to my card a couple of days later. By then I had bought the different brand car from a different dealership. Ourisman Chantilly Toyota lost my business because of their dishonesty. I advise you sir that honesty is always the best policy. Why? Because everyone wants honesty. When you are honest you attract people and their business. You may make a little less per deal because of your honesty but that’ll be more than made up by the higher number of sales that you’ll make. I’ll guarantee you that if you are truly honest, even if it seems to hurt, you will make far more money than by being dishonest.