Passport INFINITI of Alexandria

If you are in need for a vehicle, please take heed to this review. First, I am an out of state customer who serves in the Marines and has been trained in sales. BLUF: I was overcharged and can't get my refund back because the have a F on BBB report, the vehicle have miner issues but I might as well ask for a miracle if you think they care. I had to deal with sales person Sandra, I don't know how she is in the business of sales because she is worthless, you will be lowered in at first because you will think she cares but once you ink the sale good luck with getting any support. I would give her a D grade as a sales person. From their sales manager Ryan to finance manager Corey to the manager Robert, they don't care a dime about customer service. I have reached out to Robert and Corey about me being overcharged and should get my full refund and was told that I shouldn't of did business with them, now if I had known what I knew now, I wouldn't of drove 8 hours on a Sunday to be treated like door mat. They have a great deal of hidden fees, I paid almost $1200.00 in fees when I should of only paid $420.00 and I can't get the full difference back because Robert said its my fault for doing business with their dealership. I was low ball on my Trade in by Ryan, he said that the hood of my vehicle was repainted because the paint thickness was different from the fenders, for SA the hood is always painted different because of the engine heat. I was also force to give up my SSN by Ryan, I did not finance this vehicle, came in with pre-approved bank check. He said he had to check that I am not a terrorist, mind that I provided a copy of my military ID, driver license and a copy of my LES. Their finance manager was very rude and treated me with total disrespect and undermine my knowledge as if I was stupid. I highly recommend that you go elsewhere for a vehicle because this dealership will casue you more pain and hard ache than you need when purchasing a vehicle.