Passport INFINITI of Alexandria

I have been going to Passport Infiniti of Alexandria for a number of years now and have had three cars serviced there; with only the last one purchased from this location. Generally, their customer service is great. Each time I have interacted with anyone in person or via phone, I have been treated with the greatest respect and with great concern for delivering the highest level of professional, yet appropriately personable, customer service. As to price, many can argue that dealerships in general charge a higher premium than other auto repair options, but I have no strong arguments one way or the other on this front. Thus far, my experiences have not caused me to have any significant concerns. And to the extent I have ever had any concerns about the price of a repair, they have exhibited a willingness to work with me to meet reasonable expectations. As to excelling in customer service, as mentioned -- my experience has been generally great with everyone. The service team has always done a great job and worked to make certain that I was satisfied. However, as to super star standout, I must mention sales/leasing professional, Mohamed Hussein. He exhibits a true commitment to delivering stellar customer service; in all regards. He assisted with my purchase and from the very first handshake a couple of years ago to seeing him again just yesterday 3/11/15), he continues to seize every opportunity to go above and beyond to earn his clients' trust and confidence that he values them and their business. I have frequently run into him, while at the dealership for routine service - and on each occasion, he takes the time to chat with me and make certain that everything is going well. Just yesterday I ran into him at the cashier's station (and by the way, Pamela the cashier is a real gem...she's great) and once again he was at the dealership on a day off; doing something to assist a customer; this time an internet customer from another state. I mentioned that someone had scuffed my bumper over the weekend. In typical Mohamed fashion, he sprung into action and volunteered to take a look at the damaged bumper. He quickly determined the paint color code and asked a colleague at the parts counter to pull a bottle of touch up paint for me to purchase. He requested my car key and asked me to meet him at the front side of the dealership, once I got the paint. By the time I met him at the front, he had relocated my vehicle and was in the process of cleaning the damaged area on the bumper. He then proceeded to carefully touch up the scuffed areas of the bumper and a few other nicks in the paint along the fender and front of the car; all while instructing me on his technique of how to properly apply the touch up paint later on. And it is worth restating; it was his day off! Great service is often hard to come by these days. Thus, it makes it even more amazing that someone on his day off comes to work to assist a potential internet customer and while there, takes the time to also offer such attentive service to another customer. This type of service really sets the bar high. It is this type of above and beyond effort that truly exceeds expectations and demonstrates Mohamed's genuine commitment to providing stellar service; even long after the sales transaction is completed. I highly recommend him to anyone considering a purchase at Passport Infiniti of Alexandria. He truly routinely earns this well-deserved recommendation. Thanks, Craig T.