Passport INFINITI of Alexandria

I leased a 2017 QX30 in May 2017, and I thought it was an amazing experience. Unfortunately, 17 months later I learned that my salesman was negligent and the General Manager is non responsive. In July 2018 my car was towed due to a 72 hour parking rule. Through this experience I further learned that my plates were removed from the car due to mismatch identification between the VIN and plates. The plates were still attached to the vechicle I traded in to get the new car. I was initially told that I was told by the salesman (who’s no longer employed) that there was some sought of problem with my plates. I’m not sure how they asked him since he isn’t employed there anymore. In any case what type of BEST PRACTICE is it to allow a customer to drive off the lot with plates that aren’t registered to the car. That should not have ever happened in any case. After, incurring additional registration fees and citations, I reached out to the dealership. I was advised to get new plates and bring in receipts for reimbursement. I also submitted receipts for the citations related to the non registration citations. It has been over 3 weeks and I am still waiting for a call back from the GM according to Neil. Customer service regarding this situation is horrible, and I caution anyone having to deal with this dealership.