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Ourisman Chevrolet Buick GMC of Alexandria

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Ourisman Chevrolet Buick GMC of Alexandria
1800 Old Richmond Hwy, Alexandria, VA 22303 (map)
Today 11:00 AM - 5:00 PM
Sales Rating
1 out of 5 stars (11)
Recommend:
Yes (0) No (1)
Service Rating
2.25 out of 5 stars (20)
Recommend:
Yes (1) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
Won't be back
Written by SKindel on 02/27/2023
Drew should be coached on better listening and communication skills. Also needs to understand how to provide good customer service engagement.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Andrew Newton on 03/03/2023
Dealer Response
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 329-1600 when you have a chance. Thank you, and we look forward to hearing from you.
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