Ourisman Chevrolet Buick GMC of Alexandria
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Dealership Service Review
service Rating
Insurance negligence
Written byon 06/11/2021
I have called Sandy several times and left voice mails. No response! Hattie Jones’s Buick was serviced in early March, 2021. Although the invoice said that Endurance insurance was contacted, Michael Mansilla said that no claim was ever made by your company. Ms. Jones has full coverage on her car, so she should not have had to pay$1,670.81. Why wouldn’t you be truthful? Why dupe the loyal customer? Submit the full coverage insurance claim to Endurance and refund Ms. Jones’s money!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No