Passport Nissan of Alexandria
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service Rating
DO NOT TRUST THESE PEOPLE.
Written byon 10/21/2015
It's just appalling to me that the assistant service manager would lie right to my face about the condition of the parts on my car. I was told by Brian that my rear subframe had a crack in it, and he recommended it be replaced immediately, for $2200. I decided to have it checked out by a second Japanese specialist, who both told and showed me that there was NO crack or any other serious deterioration on the sub frame. Because i'm a young guy with a nice car Brian, and Passport Nissan of Alexandria, obviously saw it fit to try and rip me off completely. If they are okay with practically stealing over $2000 from someone, they simply can not be trusted.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable