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Capitol City Buick GMC

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Capitol City Buick GMC
1162 US Rte 2, Berlin, VT 05602 (map)
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Service Rating
1 out of 5 stars (4)
Recommend:
Yes (0) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Beware--false advertising
Written by no_tv_4_me on 01/17/2016
"Buy or Lease a vehicle during the month of November and get a free 50" TV" I am still waiting for my TV. I took delivery of my truck Nov. 11. Due to a "mix-up" in paperwork on their part. I was unable to register or drive my vehicle from December 11 until January 13. I was even told by them to "drive your vehicle and just tell the police (when pulled over for out of date plates) that the paperwork is being "worked out." Yes, they made the payment for the month, but not the insurance payment or help me have a vehicle to work as this is a business vehicle.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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capcitybuick on 01/20/2016
Dealer Response
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would like to speak with you directly in order to fully understand the circumstances and reach a satisfactory resolution. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help to us. Please contact us at your earliest convenience to discuss how we can resolve any sales or service issues you may have experienced. Sincerely, Ed Farr - GM - edfarr@capitolcityautomart.com
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capcitybuick on 01/20/2016
Dealer Response
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would like to speak with you directly in order to fully understand the circumstances and reach a satisfactory resolution. We are constantly trying to improve upon the customer service that we provide and your feedback would be of great help to us. Please contact us at your earliest convenience to discuss how we can resolve any sales or service issues you may have experienced. Sincerely, Ed Farr - GM - edfarr@capitolcityautomart.com
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