Volkswagen Southtowne
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Dealership Service Review
service Rating
Worst Customer Service
Written by 11/12/2019
onWORST PLACE EVER! I bought my VW Jetta from the dealership, However after only 2 years the clutch went out. They refused to help me, I bought the parts and and fixed the car. Was happy with the result. NOT EVEN A WEEK later my clutch when out. When it was pulled out it was a broken part, I went to exchange it and ALEX and the service department said they don't Warranty their parts! What kind of Shady company does that... Not to mention how arrogant , ignorant, self-center, and deceiving the sales person was. He told me I could pay another $700 for another part, send in the old one have the factory look at it, and then if they think something is wrong he'll refund my money. So Shady..
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No