Volkswagen Southtowne

At one point, this was the best dealership I've ever been to. and Hazen STILL is the best salesman/person that works there. However, I recently purchased a car from Zachary Carlton and the shady and disgusting way the car was presented to me and sold and than with no remorse or willingness to help when they sold me something I didn't ask for was just so disgusting and scummy that I will never purchase another car from this dealership again. Be cautious. be thorough. don't rely on them to tell you anything. and if you go in asking for a specific thing. you better check every line of the papers they show you to make sure you are getting what you asked for and not something else. Explanation: I came in asking for a Tiguan SE R-Line Black, with black paint and black seats. At no point during our conversation was it EVER communicated that I would not be getting the requested car or colors. The car was not on the lot so they were shipping it, so I didn't have a chance to drive it or see it before signing for it. they DID however show me a very low quality printout of the cover sheet that is on the window. It of course did have the paint/seat color, but I was focused on the cost and extra features, expecting and assuming that the dealership had picked a car that met the BASE requirements I asked for. Once it was delivered the salesman was showing me around the car and I opened it and noticed the seats were tan/white (it's called storm grey, but there is nothing grey about it). I immediately told them this is not what I ordered, he went inside, the Sales manager (Zach) came out with the cover sheet that I signed and said "You signed for it, we showed you exactly what you were getting" I even expressed that I would be willing to wait months if needed to get the car I said I wanted. he again responded "People come in here all the time expecting or wanting one thing, and they end up leaving with something else". His willingness to not even work or try to make something happen is so disgusting and deceptive that I feel the intentionally misled me. I've never bought a car that wasn't in front of me and they used that to there advantage to sell a car. Once the car was sold, they had no reason to give any [non-permissible content removed] about anything. At one point they tried offering me a "deal" "we can buy your car back at near cost and you just pay us ~$3,500 and we can get you the car in the color you want. Right. so I have to pay MORE money for a car I was supposed to get originally. I don't know what happened to this place or the staff here. but this experience has forever tarnished my relationship with them and my family and we will not be shopping from this dealership anymore.