Orem Mazda

Slimy sales tactics? You bet! High pressure sales? You got it! Fast response to poor reviews? Super fast! Customer service... they lack that too! You'll regret your experience with Orem Mazda, but at least you'll like the car you're stuck with. Don't ask questions. Just sign the papers. You wont get an answer to the questions. Just don't ask. "What's the amount I still owe on my current lease?" you might ask. Don't expect to see the numbers. They will tell you "about" what you owe but miss the number by $2000.00 so it doesn't look as bad until they've got you sitting down to sign. Don't ask for a price reduction on the vehicle, they will just extend your loan terms to get your payment lower. NO, Orem Mazda! I don't want to be paying for the car for longer, I wanted you to lower the price like you told us you would. Seven times I heard my wife ask to see the paperwork for the lease we were in, and not once did we get a real number until it was printed on the contract. But after 5 hrs of chasing a toddler around your show floor, having questions dodged and knowing that the first time you were there to buy a car you got hustled leaves few options but to get raped a second time. As per your design. Four people confirmed that our first lease would not be a loss to us unless we did a "sell back" because "Mazda's maintain their value." FOUR!!! Including the sales manager! How convenient it isn't true after you're already stuck in a lease. We never would have leased the first time if they would have been honest. They would have gotten a sale, but not a lease. We asked them very specifically, (four different salesmen) we told them, "We drive a lot. Any time we get in the car it's a drive. It's a 20 mile round trip to the nearest gas station. High miles are expected. How will this affect the trade in value?" We were told, "It wont as long as you trade in or buy it, it will only hurt you if you do a 'sell back.'" Lies! And this was the same thing we got from all four of them. Four salesmen lied to us on paper, but not a damn thing you can do about it? That's not slimy at all! Tell them you don't want another lease because you drive a lot. Don't worry about it. They will still want you to lease. Tell them you want to buy. They will try to get you to lease. Tell them you want to see the invoice for the car you are buying. Don't expect to see anything. They will come back with something bogus like extended loan terms 15 minutes later, but because you've already been there all day and your child is screaming to go away and there's just no fight left in you and you know you're screwed, they've got you. You have no choice but to agree so that you can leave without losing anymore money on the car parked outside. Just don't expect anything but the stereotypical car salesmen experience. But good news, a bad review from your other half will result in a speedy call from the sales manager! Though don't expect any results from the call. Much like the missing key I was promised they would locate and get to me, their desire to help is as empty as their promises to lower the price of the new car to help offset that massive overhead you have because of the lies you were told the first time. They don't want a bad review though. "Bad reviews make them look bad." No... slimy salesmen make you look bad. Your inability to resolve issues makes you look bad. You're complete lack of service makes you look bad. Lying to get a sale makes you look bad. Giving me a bogus number to call you back on, makes you look bad. An honest review only makes you look bad if it's all true. So when you need a new car, you'll love your Mazda, but it's the last one we will ever buy. Thanks Orem Mazda for taking advantage of me and my family. Customer for life? NOPE! Had I only known what was going on behind my back while I was chasing my kid around, there would have been NO SALE!