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Sterling McCall Nissan

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Sterling McCall Nissan
12230 Southwest Fwy, Stafford, TX 77477 (map)
Today closed
Sales Rating
3.71 out of 5 stars (156)
Recommend:
Yes (15) No (9)
Service Rating
4.6 out of 5 stars (926)
Recommend:
Yes (166) No (13)
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Dealership Service Review

2 out of 5 starsservice Rating
Wasnt the best experience
Written by Alexandre on 04/16/2024
I was placed in the line for cars with no scheduled appointment even though I had scheduled. Once they realized the error, I was already waiting for 30 min in the line. During the service I asked for my spare key to be fixed. They have charged me for it and the car key wasnt working when they gave me the car back.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Customer Service on 04/19/2024
Dealer Response
Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Rudy Albarran Service Director ralbarran@Sterlingmccallnissan.com
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Laura Driscoll on 04/17/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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