Sterling McCall Nissan

by mcpeden on 04/24/2024

I went in for recommended service and my Service professional was positive, honest, efficient and kept me well-informed at all times. I was able to get a rideshare to work and got checked out very quickly. The price was as promised.

Read more

by Love the job on 04/24/2024

The service is excellent. My service advisor have wide range of experience. Thank you for your guidance.

Read more

by Jennifer on 04/21/2024

I am starting to think yall don't want return customers . I spend a lot of money there with my altima and to maintain my car I'm paying on. The customer service, not based on today, has gone down of what the advisors usually do. The last time I came in February, I was there 3 hrs for an inspection and the advisor I had didn't let me know what was going on. It was better before when we get updated and because of alot of that not happening'm just getting less and less liking to go to the dealership. If there is a change for advisors not to talk to the customers while wasting, let us know so we won't expect to much. Not only that but when ever I come to change the oil like today or inspection etc. Why o why does someone call me after the fact everytime I come that they want to buy my car. ITS NOT FOR SALE!! when they call act like my bff and do not Introduce themselves. Geez is there hidden diamonds or gold in my car. And don't ask when to follow up. I asked my advisor today to check on a warranty on previous work done and did I get answer, nope. What is going on? What up with th e nagging girl in front of the advisors how she talks to the advisors. Who wants to work to listen to that so early. While customers are waiting, we can hear you.

Read more

by Tuanh Tran on 04/19/2024

I am very sastisfied with your Nissan service and comfortable when leaving my car there.

Read more

by CWILLS76 on 04/16/2024

I bought my Altima in for routine services (tire rotation and brake pad replacement) with coupons. The tire rotation should have been $14.95 and brake pad replacement should have been $99.95. Kevin, the most incompetent service advisor I’ve ever dealt with charged me for work that I did not authorize (resurfacing rotors) and when I brought it to his attention, he responded by saying the best he could was take $25 off my total as the work had already been done by the shop. I expressed my dissatisfaction, and his response was, “I’m going to lunch; someone else will close you out. Have a good day, Ms. Campbell. I’m fuming at this point. Over comes his supervisor Nicholas to “mansplain” to me why they did work I did not authorize. I explained to him that I came in with a very specific purpose and did not authorize any additional work. He then goes on to try to sell me on the unauthorized work by telling me that damaged, warped, or misaligned brake rotors can cause the steering wheel to shake and vibrate when braking. This was not an issue that I had before they did the work, but it is an issue that I have now. He then told me that he would follow up with his supervisor to see what could be done as far as discounts on future services. This was on April 5, and I have yet to hear from him. I did, however, receive a text from Kevin on April 7 to follow up on my service experience. When I again expressed my displeasure with customer service. He ignored me. In summary, not only do I feel like they pulled a bait and switch, but the work that was done was shoddy and the service advisor team’s response to their mistake was piss poor. I’ve saved all messages and documentation in case they want to dispute the claims I’ve made against them.

Read more

by Alexandre on 04/16/2024

I was placed in the line for cars with no scheduled appointment even though I had scheduled. Once they realized the error, I was already waiting for 30 min in the line. During the service I asked for my spare key to be fixed. They have charged me for it and the car key wasnt working when they gave me the car back.

Read more