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Sterling McCall Nissan

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Sterling McCall Nissan
12230 Southwest Fwy, Stafford, TX 77477 (map)
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Sales Rating
3.71 out of 5 stars (156)
Recommend:
Yes (15) No (9)
Service Rating
4.6 out of 5 stars (926)
Recommend:
Yes (166) No (13)
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Dealership Service Review

2 out of 5 starsservice Rating
Tire repair/replacement
Written by Jennifer on 04/05/2024
They “repaired my tire all day Monday, drove to work Tuesday. On Wednesday the tire was flat again so it had to be replaced. I left it Wednesday over night was told the tire would be there 11 am Thursday morning. I waited all day AGAIN to get my car back. Two days off I was left careless so I was unable to get any of my errands completed. I don’t think it should take all day long for a tire repair or a tire replacement. I am happy I did not waste all day sitting there waiting for it although I most likely would have gotten it quicker had I done just that. I feel they put me on the back burner both days they had my car. As if my time has no value to it.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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DIANA GONZALEZ on 04/09/2024
Dealer Response
Jennifer, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Sincerely, Sterling McCall Nissan 281-243-8600.
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