Toyota of Irving

I made a pre-owned car purchase and my experience was perfect at Toyota of Irving since the very first moment until I got to the finance team to seal the deal, then it became my worst car-buying experience. First of all, I would like to thank Frank Sasman (salesperson) for all the provided help. Frank did more than what it takes to ensure my satisfaction. He was always reachable via phone or in person. He was not pushy at all and gave me all the time to make sure I make my decision with no pressure. Frank answered all of my questions and was responsive to almost all of my needs. Although it was raining during my visits, he got no problem of going back and forth to the car in the lot to find out answers to my questions. Frank speaks great about Toyota of Irving to the extent you feel he owns it not only works there. He was telling us (my wife and I) about how great the owner of the dealership is. Thank you very much Frank! I would like also to thank the sales manager for his cooperation. Sales manager and Frank’s great work during my three visits to the dealership and also over the phone was destroyed by Ton from the finance department in less than a minute. Ton was telling me to finish the paperwork as fast as possible because I was the only thing between him and his family. He implied many bad things. He implied that this is not a good deal because of the mileage on the purchased car and how expensive to repair this luxury car in case anything breaks down. I thought he wanted to sell a warranty by saying so but then he did not even talk about warranty until I asked since I was planning to buy one. I asked him politely to give me some time and to explain the papers I’m signing since this is my first time buying a car from a dealership. However, he was implying that I’m lying and said that “you have done that when you bought this trade in car”. I told him I purchased my trade in car two years ago from a private party and it is different than buying from a dealership. I can go on and on in describing my very bad experience at Ton’s office. Very unhappy very disappointed very shocked by the way he was treating me. I do not know why he did that, is it because I paid cash not finance? Maybe!! It was to much.