Thank you for for all your help! My salesman and the whole team were extremely helpful very professional. I could not be more satisfied with my whole experience.
Buying a Vehicle Thumbs Up!
We had a wonderful experience at Toyota of Irving when we purchased our 2019 Avalon Limited. It was a very friendly and speedy process for us. We didn't have to wait forever and the explanation of our warranty was amazing also. We ended up getting the buy up package because of the great benefits. I'll definitely be coming back for all my future maintenance and vehicle purchases. Tundra your next!
Kept their word
I called Dealership told them my bank had just informed me that I was pre-approved to buy a Nissan but I preferred Toyota. The salesman said we will beat what they are offering you. Came into Toyota of Irving was shown the car (which was better than I had planned) minutes later I was approved and proceeded out the door with a new 2018 RAV4 that I will be driving for years to come. Very, very happy!
New Car for me
As the reputation of sales men is to lie and deceive, I felt my experience was a bit more honest. Although my salesman advised that the car I was buying didn't come with car mats which wasn't true, he still provided me with mats. He also agreef, upon request to tent my windows at no cost to me so I'll is forgiven. The process was quick and seemless and I will purchase my next car from Jason Lynch as well as advise family and friends.
Great experience buying my Av4
I have had some really bad experiences buying cars in the past - I was pleasantly surprised at the great service and respect I received at Irving Toyota. I used the Texas AAA buying program and was put in contact with Brian Smith. He spent a lot of time answering my questions and taking test drives. I ended up with a great deal on my new RAV4
The best customer service ever
Hugo and Catalin and manager made a miracle happen for my daughter and I. It was the best car buying experience I have ever had in my life. I love these guys. Thank you so much.
Great buying experience.
One of the easiest, friendliest, and most helpful places to buy a car. I will highly recommend Toyota of Irving to anyone who is in the market to buy a car. My family will be definitely be back again.
I had a excellent experience with Manuel he did great helping me and my husband get into a brand new car. I will definitely be back when I decide to trade in vehicle for a bigger vehicle. He did everything he could to help my family and I be as comfortable as possible.
Good but bad
I made a pre-owned car purchase and my experience was perfect at Toyota of Irving since the very first moment until I got to the finance team to seal the deal, then it became my worst car-buying experience. First of all, I would like to thank Frank Sasman (salesperson) for all the provided help. Frank did more than what it takes to ensure my satisfaction. He was always reachable via phone or in person. He was not pushy at all and gave me all the time to make sure I make my decision with no pressure. Frank answered all of my questions and was responsive to almost all of my needs. Although it was raining during my visits, he got no problem of going back and forth to the car in the lot to find out answers to my questions. Frank speaks great about Toyota of Irving to the extent you feel he owns it not only works there. He was telling us (my wife and I) about how great the owner of the dealership is. Thank you very much Frank! I would like also to thank the sales manager for his cooperation. Sales manager and Frankâs great work during my three visits to the dealership and also over the phone was destroyed by Ton from the finance department in less than a minute. Ton was telling me to finish the paperwork as fast as possible because I was the only thing between him and his family. He implied many bad things. He implied that this is not a good deal because of the mileage on the purchased car and how expensive to repair this luxury car in case anything breaks down. I thought he wanted to sell a warranty by saying so but then he did not even talk about warranty until I asked since I was planning to buy one. I asked him politely to give me some time and to explain the papers Iâm signing since this is my first time buying a car from a dealership. However, he was implying that Iâm lying and said that âyou have done that when you bought this trade in carâ. I told him I purchased my trade in car two years ago from a private party and it is different than buying from a dealership. I can go on and on in describing my very bad experience at Tonâs office. Very unhappy very disappointed very shocked by the way he was treating me. I do not know why he did that, is it because I paid cash not finance? Maybe!! It was to much.
Brian Smith has been incredibly helpful and has made a difficult process actually rather fun! Thanks Brian! :) He crunched a lot of numbers, answered a lot of questions, and really bent over backwards to make things happen. Truly worth his weight in gold!
Great Service and Team
The staff here was excellent in getting me into something that I will enjoy for years to come! Wilma's knowledge of what I was looking for was spot on!
Best car sales man!
Efrain was great! He was bilingual which was great. He was very calm and did a great job explaining everything and never rushed. He was very knowledgeable about the car. Overall had a great experience with this dealership.
Good service and great staff
Toyota of Irving is far the best in the business. They handled all my needs in a timely manner. I'm so proud I chose this dealership. The staff was prompt, friendly, courteous and funny. I will highly recommend this location to anyone looking for a vehicle
Awesome customer servixe and sales
My overall experience was great from start to finish. Explaining my options and answering questions.
Excellent customer service!
This is the 2nd vehicle I get from Toyota of Irving and from salesperson Mr. JC. He is the best sales person I have deal with and that is why I am a return customer. Toyota of Irving is the best!
Outstanding customer service
Would like to say I was very impressed with our salesmans attitude; he showed alot of enthusiasm for the love of his job trade. The over all process was very smoothe, I highly recommend Toyota of Irving as the next dealership to purchase or finance your next vehicle.
We live out of town and stopped by because we had some free time and were thinking about upgrading our 4Runner. We were just looking, which can be very difficult to convey depending on the dealership, but not here! Roger was friendly, attentive, and not pushy at all. We will definitely be back!
The Dealer Efren did an excellent work helping me choosing my car between other options. Thanks efren!! :D
Excellent customer service
Everyone was so friendly. Couldnt ask for a better experience. Kevin Boykins is the absolute best!! He is very professional and knowledgeable. He really took care of me and my wants. I have only good things to say about Toyota of Irving and because of the treatment I received, Ill be a customer for life!!!!!