West Houston INFINITI
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Terrible experience at West Houston Infinity
Written by 09/22/2021
onI purchased a certified used car. When test driving the car, it made a strange noise which was later fixed. When I went to financing, all paperwork was completed as of that day even though the car was not given to me that day. It took them 3 days to fix and my warranty and paperwork still shows an incorrect date. The trunk matt, also had oil on it which was no big deal after I cleaned it. After cleaning the car, I discovered the left blinker was cracked also. I discovered the blinker less than a week after purchasing the vehicle and contacted the sales rep. West Houston infinity is refusing to replace the part and is charging me 500 for the blinker. I will never purchase another infinity from this dealership. When disputing with the service department their statement to me was “you need to bring the loaner back as we have people waiting for a loaner”. Talk about rude and terrible customer service. DO NOT SHOP OR GO HERE FOR SERVICE!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes