West Houston INFINITI

Today 9:00 AM - 8:00 PM
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of West Houston INFINITI

5.0
Overall Rating
(62)
Recommend: Yes (62) No (0)
Write a review: Sales | Service
sales Rating

Purchased 2018 Infiniti QX60

byEfrenmanalon 03/21/2018

My wife and I were very please about our new car. As soon as we open the entrance door a lady with smile open the door for us and asked what can she do for us. Then a sale ref. Approached us with a big smile, that was very pleasing you feel very special. People are very nice and accomodating.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
169 Reviews
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service Rating

Service

byAlliLeCompteon 04/26/2018

I am a 15 year customer of West Houston Infiniti. They take very good care of me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Sales & Service

byCMJC1957on 04/05/2018

I had a wonderful stress free and pressure free experience purchasing my QX60 vehicle from West Houston Infiniti. The service dept is great as well. Everyone at this dealership is professional, courteous, and pleasant.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Great Service

byBanannaon 03/28/2018

Great service, friendly and fast. I would recommend to anyone.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Visit

byGrace1200on 03/23/2018

I always have a great experience with Josh! He always has my best interest at heart and takes good care of my car.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Emergency Service

byCleo2015on 03/23/2018

I had a blow out. Contacted Infiniti Road Side Assistance, which arrived within an hour, changed the tire, went to West Side Infiniti and they took care of my tire. I am so thankful I purchased tire protection.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchased 2018 Infiniti QX60

byEfrenmanalon 03/21/2018

My wife and I were very please about our new car. As soon as we open the entrance door a lady with smile open the door for us and asked what can she do for us. Then a sale ref. Approached us with a big smile, that was very pleasing you feel very special. People are very nice and accomodating.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

4th time still great

byCommunity_Kenon 03/15/2018

Just leased my 4th Infiniti from West Houston Infiniti. Once again, a smooth easy transaction after selecting from a good selection. Went for the sporty W50 3.0 turbo. Terry Epps rocks.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Love the people, service AND vehicle

byNPhillion 03/15/2018

I am just beyond pleased with the amount of attention I received without being overwhelmed. I am IN LOVE with my new ride!!!!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

service maintenance

byMSBAMBAMon 03/13/2018

Routine service completed in less than time quoted originally. Agent also identified potential problem that could not be be completed within that service; suggested followup visit to address problem.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Best Car Buying Experience Ive ever had!

bySgcarnegieon 03/13/2018

This was seriously THE best car buying experience in my life. It was easy, no haggle and true to price. The salesmen I dealt with (Chris, Daniel and Jack) were knowledgeable and patient, answering any questions I had no matter how many there were! Ki, the financial manager who helped me sign, was absolutely amazing. Explained all my options fully but was not pushy. Excellent customer service!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exceptional service

byDsaucedon 03/08/2018

Great customer service. I highly recommend Brian and all of the service advisors. They are all great. The cap has been set for exceptional service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recall work and other minor issues.

byMartyblockon 02/08/2018

Outstanding! Superb! Im grateful for all the service and courteous attention everyone affords me. WHI is the Best Dealership - people and product - in Texas! Unfortunately Infinitis are such good cars, I rarely have the opportunity to visit West Houston Infiniti and enjoy myself!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Car purchase

byMrKirbyon 02/03/2018

Justin and George helped me with the process of buying my car without pressure. They took the time to meet my needs and ensured the car I bought had everything I wanted. Great friendly folks at this dealership and Id recommend visiting them for your needs if youre in the market for an Infiniti.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Jon 14Qfifty

byJongil86on 01/21/2018

Service was great. Josh Jacobs took very good care of me. Explained to me the service that I needed for my vehicle and then the service technicians got to work. Received my vehicle with a courtesy wash. Very impressed

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Outstanding Service

byMimiburkeon 01/17/2018

I have been so happy with my Infiniti! It's the best decision I have ever made. Whenever I need to have service I am treated exceptional from the time I pull up to the time my service is complete! Best thing is its totally clean and freshly washed!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Brake repair

byAshley21882on 01/10/2018

Josh Jacob was great in helping us get our car serviced, quickly with no hassle. He provides exceptional customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2009 G37 brakes

byCowla11on 01/08/2018

My car glided after my service visit. It feels good to know that you are driving a safe, reliable vehicle. Thanks Infiniti, you guys are awesome.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Trip 4 in 4 Weeks of Ownership

byRanch_Lifeon 01/08/2018

Jerry is my service rep. and is very attentive and works hard to make sure I understand what is going on and takes care of my problem.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Repeat customer - great service as usual

bytovardton 01/02/2018

This is the 4th new car we have purchased from this dealership. We are loyal because the service is always excellent. Thanks again for a great experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Brian Watson is great!

byFarhanQ50on 12/31/2017

Brian always makes sure that I am satisfied and ensures quality work at a good price.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent

bysooner74on 12/30/2017

My overall experience was excellent. Very professional

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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