Mossy Nissan

I scheduled a service for 1:00 pm today, I drove 25 miles from my home to get there, I was there 12:50 pm., I'm very disappointed, I don't really understand why you make an appointment and when you get there on time your adviser tells you that it's going to take 1:30-2:00 hours for an "oil change" ridiculous. I left since the adviser didn't offered me any other options, called someone (lady) that told me it was one of the manager, I explained my situation and she hang on me. I bought my Nissan Maxima in mossy dealership and that's the only reason I'm doing my service over there, but I learned my lesson, no more business with you guys.