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BMW of Houston North

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BMW of Houston North
17730 I-45, Houston, TX 77090 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
4.4 out of 5 stars (151)
Recommend:
Yes (44) No (6)
Service Rating
4.24 out of 5 stars (108)
Recommend:
Yes (50) No (13)
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Dealership Service Review

1 out of 5 starsservice Rating
Service
Written by unknown on 12/01/2023
autonation service offers some of the worst customer service i have ever encountered. both at bmw of north houston and bwm of the woodlands. they are 100% not incented to drive customer satisfaction. love my bwm but not the autonation service. Sewell is where it is at if you want to be treated like a valued customer.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Kiara Dou on 12/05/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at BMW of Houston North take our reviews very seriously. If you are willing, please call our General Manager at (281) 305-8901 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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