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Momentum BMW


9570 Southwest Fwy, Houston, TX 77074 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (15) No (1)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Do not buy a used car from here
Written by Rramire on 06/22/2018
This dealership knowingly sold me a lemon 2010 Nissan Maxima. It was priced at $10,900, I purchased it in May 2017 for $10,400, and as of date, I have spent $9000 in repairs. I continue to have problems with this car. The day I was to take it for a test drive, Jessica told me customers took the car to Shreveport, LA. so they wouldn’t be back that day. The customer didn’t purchase the car, so I did. The two front tires, as explained by the mechanic were wrong, the entire AC unit went bad, the battery went bad, the rotars were warped (a front tire bursted while I was on a Houston freeway), my transmission was bad ($5200 repair), it went bad again, and now the alternator. There is a piece under the hood that was never connected properly. I spoke with the Used Car Manager shortly after I started having problems. I asked him if they reinspected the car when the customer returned from Shreveport. He dismissed me immediately, “oh we don’t have to do that”. I told him it could have been possible the customer did something to the car. Again he dismissed me, “I doubt it”. I suggested in good faith and effort that he fix the car. “We do only high end repairs”, he said, indirectly telling me I couldn’t afford it. “But”, he said, “I will recommend this guy who does good mechanic work”. The mechanic he recommended, well, let’s just say I never saw him with the piled up cars in his lot. The place looked like a scene in a zombie movie. I actually risked my safety trying to find a person to talk to. This is who the Used Car Manager referred me to. By the way, Jessica told me there was a spot to charge my fob (wireless key). After looking it up, it is nothing but a holder, not a charger. Not a saleswoman with knowledge. After several negative reviews, a Director called me. She said, “you have to put this past you”. She suggested I trade in my car. Why would I do that and subject myself to another bad car? I believe I made a reasonable offer. Fix my car. Period. She turned it down, indirectly saying, via email, they only do high end repairs. So, now it is a lemon law complaint process I must go through.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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isellcars54 on 04/26/2019
Dealer Response
We regret to hear that you had this experience with us. Thank you for taking the time to let us know how we can improve. We will use your feedback to ensure the best possible care for our guests going forward.
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