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Town North Nissan

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Town North Nissan
9150 Research Blvd, Austin, TX 78758 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
4 out of 5 stars (123)
Recommend:
Yes (13) No (5)
Service Rating
4.5 out of 5 stars (453)
Recommend:
Yes (60) No (10)
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Dealership Service Review

1 out of 5 starsservice Rating
Zero Stars (if possible)
Written by EW on 10/09/2022
Technician that worked on my 2007 Pathfinder left my car in worse shape than when I dropped it off. Got a PO 300 engine warning (misfiring somewhere) and drove to Town North Nissan no problem 60mph. After many hours and multiple texts indicating "our tech thinks.." I agreed to their recommendation for a spark plug change. More communication "our tech thinks..." from them and I just said give me the car and I'll deal with it on my own. Driving home I think I achieved 25mph max. Dangerous and boatloads of no fun. Do yourself a favor, these guys can change oil and rotate tires, basic stuff, but I wouldn't recommend anything beyond that. Go to a real mechanic, save yourself the headache of driving with your hazard lights on and praying your car makes it home. Zero stars.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Customer Service on 10/12/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for what you experienced with your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at pauguste@townnorthnissan.com. I look forward to speaking with you. Phil Auguste General Manager
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