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AutoNation Ford Memphis

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AutoNation Ford Memphis
2515 Mount Moriah Rd, Memphis, TN 38115 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
4.15 out of 5 stars (43)
Recommend:
Yes (11) No (2)
Service Rating
4.3 out of 5 stars (56)
Recommend:
Yes (31) No (6)
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Dealership Service Review

3 out of 5 starsservice Rating
I just wanted an oil change
Written by KoolKev on 08/26/2023
I came in and asked for an oil change. They were courteous and I waited. When they were done, I came to the counter to pay and she said it would be over $100. I looked at her and asked why is this oil change $100? She seemed confused and answered, "I guess they rotated your tires too". I said I didn't ask for that. After she deducted the tire rotation, it was still over $80 for the oil change. So why would I continue going to the Ford dealership to get my oil changed? It's not worth it.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Ash Scott on 08/30/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Memphis take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (901) 209-1259 -- we hope to hear from you soon.
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