Toyota of Rock Hill
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service Rating
AC repair
Written by 04/20/2024
onI had done a diagnostic 2 months before and it said I needed an expansion valve and replace the drier. When I brought it in 2 months later they said I needed things that were not listed on the prior diagnostic. I asked them to replace the expansion valve and the drier and ok some of the other work like the replacing of the fans. When I got my car back and cut on the air it blew hot again like it did before the repairs in the parking lot after I picked it up. I told the service technician and he took the car back into the shop. The new cause was I needed to replace the compressor. While looking at the paperwork after I got it back they said after the compressor was replace it still was blowing hot air. They then replace the expansion valve. I had told them to replace the first time that I brought my car in and then it blew cold. I had to spend another $700 dollars on a compressor that I’m not sure I really needed. I don’t blame the service salesman(Tim) for the wrong diagnosis of my car but the service tech needs to be retrained or fired.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Makavelli on 05/03/2024
I want to thank Tim Evans at Toyota of Rock Hill for reaching out and doing what he can to remedy this situation. That says a lot they (Toyota of Rock Hill) are doing everything to make me whole.
ReportKathryn Glenn on 04/29/2024
Dealer Response
Thank you for sharing your feedback with us. We are committed to addressing your concerns with the utmost seriousness and conducting a thorough investigation. We will reach out to you soon to gather more details and offer assistance wherever possible. Should you require immediate support, please feel free to contact me at any time.
Mike Reidy
After Sales Director
m.reidy@toyotarockhill.com
ReportLaura Driscoll on 04/22/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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