Hendrick Honda of Charleston

I purchased a new Honda Passport from Hendrick Honda in Charleston, SC on 8/11/2020 and was charged for an extended warranty without my knowledge. The finance agent told me they were "throwing in" an extended warranty and service contract to help people out due to the pandemic, so I agreed to the warranty (who would turn down a free warranty?). Several days later when I finally received a copy of my contract (after I had to ask for my paperwork) I realized the total price I paid for the vehicle was more than we agreed upon. Apparently on the initial contract they had already included the cost of the warranty when calculating the monthly payment, so on the final contract the monthly payment did not change but the total price I paid did. Everything was signed on a virtual desktop so the documents were difficult to read, I saw the monthly payment and interest rate but unfortunately did not check the total price again. I find this incredibly deceptive, if not illegal. And the fact that they tried to use the pandemic as a way to deceive me is abhorrent. This set off an unfortunate cascade of bad events with the dealership. After numerous discussions and meetings with the sales manager and general manager they agreed to cancel the extended warranty and refund the money but they refuse to accept any responsibility for their actions, and I’m sure they will continue to use this type of deceptive sales technique. Honestly I wish I had never purchased the car and I will not go back to this dealership again. My advice if you choose to shop with them: -TRIPLE check every single thing you sign -Pay attention to the dealer add-ons, if they say it has a warranty/guarantee make sure it is in writing or tell them you're not paying for it. -DO NOT agree to virtual signing, you can opt out of it and they will print the paperwork for you to review. -Make sure you have documentation of everything, including all sales negotiation paperwork and warranty information, when you leave the dealership. Do not trust that it's on the flash drive they give you. -Research any recalls on the vehicle and continue to follow up until they address them. -If there are any problems/concerns with the car take it back until the problems are corrected, and/or take it to another dealership for a second opinion. -Be prepared to wait, for a long time, and try not to get impatient....that's what they're hoping for so you're more likely to rush and not pay attention to details. -No matter how pleasant or accommodating they seem, do not trust anything that is said until it is writing. -Fill out the customer review HONESTLY, do not give in to their pressure to give them all 5’s -Do not be afraid to walk away, there are plenty of other dealerships to choose from.