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Hilton Head BMW

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Hilton Head BMW
1230 Fording Island Rd, Bluffton, SC 29910 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
4.91 out of 5 stars (203)
Recommend:
Yes (57) No (1)
Service Rating
4.85 out of 5 stars (562)
Recommend:
Yes (185) No (5)
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Dealership Service Review

5 out of 5 starsservice Rating
2012 BMW 650
Written by Rlanemd on 01/28/2024
I brought my 2012 650 that I bought from Carvana in for a couple of defects I noticed. Kristen, my contact in the service department, was fabulous. She negotiated fully with Silver Rock, kept me informed nearly daily, and coordinated the repairs needed. I did not meet any of the technicians, but hats off to them for finding some defects I had not detected and for repairing everything so well. I am very pleased.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Sara Thurston on 02/05/2024
Dealer Response
It's great to hear about your positive experience with Kristen and the service department for your 2012 BMW 650! Kristen's effective communication, negotiation with Silver Rock, and daily updates were appreciated. Kudos to the technicians for identifying and repairing defects, exceeding your expectations. We're pleased to have met your satisfaction with the overall service.
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