INFINITI of West Chester
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Dealership Sales Review
sales Rating
Horrible Buying Experience AVOID!
Written by 03/31/2016
onWent to look at a car that was advertised online. Drove 50 miles to buy the car. When I got there, all of a sudden there was an $850 Dealer Prep Fee on top of the price that was advertised! There was NO MENTION OF THIS FEE IN THE ON-LINE PRICE! Made a deal contingent upon their service department resurfacing rotors and replacing all brake pads. Then I was told that all cars that are not Certified Owned are sold as-is with no warranty not even 90 days, NOTHING!!!! Fought with the used car manager and bought a 3-year warranty (bought). PUed the car the next day. Detailing on the car was terrible. Took the car into my mechanic for its first oil change and the front rotors were resurfaced and the front brake pads were replaced, BUT THE REARS WERE NOT! Cost me $400 to get that done. This is an Infiniti dealership but I felt like I was buying at a small used car lot from a TYPICAL USED CAR SALESMAN. Only reason I bought the car was it was rare. I would NOT buy from them again nor would I recommend them to anyone else. They just dont care! They lost a customer for life on my deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No