Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills
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Dealership Service Review
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Short changed on perks
Written byon 05/11/2013
I received my service work and was satisfied with the work. Their service promise is that all vehicles will receive a free washing and vaccuming with each service appointment. If you read the review of this dealership on Edmunds.com it states that on the description. I have been there twice for service and my vehicle was not washed or vacuumed and no one asked if I wanted it done.. So, I guess if you don't know to ask, you don't get this free service. I don't considered this being customer friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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romiglessner on 05/14/2013
Dealer Response
Dear Customer, On behalf of our organization I apologize for this oversight.
We do indeed promise a wash and vacuum with each service appointment and it was our mistake.
Please contact me via email with your contact information and I will personally see to it that you will receive the 2 washes/vacuums that you are entitled to as well as any others with any future appointments.
Again my apologies--
Sincerely, Romi Lewis Glessner
Customer Service Manager
Ron Lewis Automotive Group
rglessner@ronlewisautomotive.com
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