Lawrence Chevrolet

My husband and I have been using Lawrence Chevrolet for service on our Tahoe for the past three years. Our latest experience with their service was disappointing to say the least. We took our vehicle there to get an oil change and tire rotation. The same day we picked up our vehicle a warning sensor appeared on our dashboard stating our tire pressure monitoring system was malfunctioning. We called them and were told that the technician forgot to reset it so we should bring it in and they would do so. After we took it to have it reset we got home and the light came back on two days later. We called again and this time were told to make an appointment. We made the appointment and took our vehicle in for the third time. I waited for them to check the car and was greeted by their service employee who informed me that the sensor was damaged and needed replaced, the total cost would be $170! I asked to speak to the service manager who insisted that the sensor was not damaged when the tires were rotated, even though the warning light did not appear until a few hours after the tire rotation was performed, and that the responsibility to fix it was ours! I was shocked! To make things even more interesting a technician who was in the waiting room with me informed me that the sensor had to have been damaged when the tires were being rotated. I left the garage with my warning light on and it's still on. I will NEVER go back to Lawrence and wanted to share this experience so others will know how they treat their loyal customers!!