South Hills Honda
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Dealership Sales Review
sales Rating
bad experience
Written by 01/25/2014
onI would give this dealership -5 stars, if I could
We had the worst car shopping experience ever. On a snowy day we came to South Hills Honda to buy CRV. I have checked this dealership website right before we left home, and found several
2011 cars, that i liked. Prices and milage was very good. For instance, one Honda CRV LX had 16 879 mls, and was priced $16, 493.
A young man, salesman, I dont remember his name, his desk is right at the entrance, has
offered his service. His tone was patronizing and disrespectful. He pulled from an untidy folder a long inventory, which is printed in such a small print, that is not friendly for senior citizen eyes. He said, that Honda doesnt negotiate its prices anymore. When my husband and I said, that we looked online and prices were different, he went to a computer in a corner and searched the Internet suggesting, that my husband would look for a better price. A listing was more, that 10 pages long. A whole behavior and approach of this salesman was absolutely unprofessional. I found some car listing on my iphone, several first cars were in OH. This young man said, go and buy in OH, this is PA.
May be he thought, that since this is two senior citizens with a foreign accent, he can treat us this way. It doesnt matter anymore, because this dealership lost a real deal in us, and we never ever come back to this place, Ill make sure to call Honda main office to let them know what kind of treatment a potential customer receives at their dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
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gregn on 02/01/2014
Dealer Response
Dear Mulya,
I am responding to your review.
Let me begin by saying how sorry I am for us causing you any frustration or aggravation because it is never our intention....
Moreover, having witnessed the entire experience I know this is simply a misunderstanding annd or miscommunication with no willful disrespect of any kind.
I am happy to assist further if you would like and I am certain we can clear up any further issues.
Again my sincere apology for any inconvenience(s) we may have caused.
Sincerely,
SOUTH HILLS HONDA
Greg Norton
Owner, President
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